Crypto Exchange

BitPterodactyl is a crypto exchange that allows users to buy and sell cryptocurrencies, and they also offer additional services like staking and lending. They're a startup and trying to grow, so they often have bonuses for new sign ups.

This has become a bit of a problem for BitPterodactyl, because fraud rings have started to abuse the system by creating multiple accounts and claiming the bonuses. They've also seen some cases of account takeovers, where someone has taken over an account and is using it to launder money.

This is a regulated industry in most of the world, so they and all of their competitors have comprehensive KYC. Their prospective end users are used to (reasonable) friction and are motivated to open an account on BitPterodactyl to claim their bonuses.

They also pride themselves on their fast and experienced customer support, so they'll be able to manually handle the occasional edge case.

Location	Fraud Risk	Fraud cost	False Rejection Cost	End user motivation
Remote	High	High	Low	High

BitPterodactyl are looking for what we call a High Assurance, or even a Very High Assurance solution, because each instance of fraud costs them a lot of money directly.

Here's how they could configure Verify for their needs:

{
    "UseCase": {
        "VerificationPolicy": "Strict",
        "VerificationContext": "Remote",
        "ManualReviewStrategy": "ReviewAcceptedOnly",
        "ManualReviewSensitivity": "Default"
    }
}

If a document gets falsely rejected, BitPterodactyl's end users will typically retry the process, so they don't find it wortwhile to manually review rejected documents, even if the confidence is sometimes low.

However, anything suspicious where Verify can't decisively say is fraud, they'll want to take a look at.